Shipping Policies

Free Standard UK Delivery over £50

FREE delivery applies to standard orders of £50 and over, delivered to UK addresses.
Standard delivery is £5.50 for orders under £50.
Express Delivery – £5.95

Please note, the last order date for standard delivery before Christmas is Friday 17th December 2021.

Couriers

Our standard courier is Royal Mail.
4-5 working days (some remote areas excluded – please scroll down to see exclusions).

Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it to text you a 4-hour time slot on the day of your delivery, so you’ll be able to plan your day better.

Orders placed Monday – Thursday after 1pm will be processed the next working day. Orders placed on a Friday, Saturday or Sunday will be processed on a Monday.

If you have multiple items in your basket they may be delivered separately. This is because of availability or the items will be dispatched from different warehouses.

Delivery to Remote Areas – Standard & Express

Unfortunately due to distance, we are unable to include the following areas in our Standard Delivery cost and time, however, we will do our very best to get your order to you as quickly as possible. We are also unable to offer our express service to these locations:

  • Channel Islands Postcodes GY1 – 9, JE1
  • Shetland & Orkney Postcodes KW15 ­ 17, ZE1
  • Scottish Highlands & Western Isles Postcodes PA41 – 49, PA61 – 75, 77, 78, PH41, HS9, PA76
  • Scottish Highlands Postcodes IV21, 22, 23, 26, 27, IV24, 28, 63, IV40, 53 – 56, HS1
  • Isle of Man Postcodes IM1 – 99
  • Cornwall and Scilly Postcodes TR21 – 25
  • Northern Ireland Postcodes BT1 – 99
  • Northern Ireland BT
  • Kirkwall KW
  • Isle of Wight P030-41
  • Inverness IV
  • Jersey JE
  • Guernsey GY
  • Outer Hebrides HS
  • Isle of Man IM
  • Isles of Scilly TR21-25
  • Lerwick ZE

Extra Delivery Information

Public and bank holidays

Please note that we are unable to deliver on public and bank holidays.

Deliveries requiring a signature

For our standard deliveries, we have made changes to make them contact-free. If possible, we will place your parcel in a safe place, and post a calling card through your letterbox to let you know where you’ll find it. If we can’t find a safe place, we’ll knock on your door to make the delivery, but we won’t ask for a signature. Instead, we’ll just ask for your name to make sure we’ve got the right home.

International delivery

We do not currently provide an international delivery service.

BFPO

We don’t currently accept payments made using BFPO registered credit cards, nor do we offer a delivery service to BFPO addresses.

Customer services

We strive to reduce our carbon footprint, you can learn more about our eco-friendly packaging here.

If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer Services team on 07391180802 or submit a query through our contact form.

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